Delivery Information
How quickly your order arrives depends on what you buy. Working days are Monday to Friday, not including bank holidays.
- Dyson: order before 1pm Monday to Friday and we dispatch it the same day. Free UK delivery, usually with you in 2–3 working days.
- Other small appliances (vacuums, kitchen appliances, TVs and more): free UK delivery, usually within 2–4 working days. Express delivery (2–3 working days, £10) is offered at checkout on most items.
- Large appliances (washing machines, fridge freezers, cookers, dishwashers and more): delivered in Northern Ireland by our own team, on a day we arrange with you. Local Delivery starts at £15 and depends on the distance from our nearest store; your price is shown at checkout once you enter your postcode.
- Special-order items are ordered in for you from the manufacturer. We'll contact you to confirm a delivery date.
UK Mainland Delivery
Most goods can be delivered free of charge to mainland UK addresses. However, not all larger items (such as washing machines and fridge freezers) are available to addresses in Scotland or the Islands. Smaller items such as vacuum cleaners, televisions, and home cinema equipment can be delivered nationwide.
You will be advised if delivery is not available to your location when you enter your delivery address at checkout.
Northern Ireland Delivery
We deliver across Northern Ireland and offer professional installation, connection, and old appliance removal for large items. Our team is based in Banbridge and Portadown — so you're buying local.
Delivery Charges for Northern Ireland and the Scottish Highlands & Islands
Some of our small appliances, such as coffee machines, kitchen appliances and heaters, are sent directly from our supplier's warehouse in Great Britain. These items are delivered free to UK mainland addresses, usually within 2–4 working days.
Delivery of these items to Northern Ireland or to the Scottish Highlands & Islands costs an extra £5 per item, to cover the higher carrier charge. The product page tells you when this applies, and the charge is added at checkout once you enter your postcode. Click & Collect from our Banbridge or Portadown store is free.
Postcodes for this £5 per item charge (the zone our supplier's courier uses, so it differs slightly from the £20 list below): AB37–AB38, AB54–AB56, FK17–FK21, HS, IV, KA27–KA28, KW, PA20–PA49, PA60–PA78, PH19–PH26, PH30–PH40, PH42–PH44, PH49–PH50 and ZE.
Scottish Highlands & Islands Delivery Charge
Delivery to the Scottish Highlands & Islands costs an extra £20 per order on our Free and Express delivery options, to cover the courier's higher charge. It is added at checkout once you enter your postcode. Express delivery isn't available to the Western Isles, Orkney or Shetland, where delivery usually takes 2–4 working days. Click & Collect from our Banbridge or Portadown store is free.
Postcodes for this £20 per order charge (our courier DPD's Highlands & Islands zone, which differs slightly from the supplier list above): AB36–AB38, AB55–AB56, FK17–FK21, HS, IV, KA27–KA28, KW, PA20–PA80, PH19–PH26, PH30–PH44, PH49–PH50 and ZE.
Orders made up only of the items sent from our supplier's warehouse (above) pay just their £5 per item charge.
Areas We Don't Deliver To
We're unable to deliver to the Isle of Man, the Isles of Scilly or the Channel Islands.
Out of Stock Items
If a product you've ordered is not available at the time of purchase and needs to be ordered directly from the manufacturer, we will contact you to confirm delivery arrangements and keep you updated throughout.
If you decide not to continue with the order, any payment you have made will be re-credited to your account within 30 days of the order being cancelled. This does not affect your statutory rights.
Checking Your Delivery
Important: Please check your goods upon delivery for shortages or damage, and make a note of any issues on the carrier's consignment note when you sign for the goods. Any damage must be reported to us by phone or email within 3 days of delivery.
Contact Us
If you have any questions about your delivery, please call us on 028 4066 2223 (Banbridge) or 028 3839 8800 (Portadown), or contact us online.